All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We offer a $15 flat rate shipping within Canada.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Returns and exchanges
We accept returns for store credit and exchanges within 30 days of original purchase. We do not provide refunds.
Items, including packaging, should be returned in original selling condition. Merchandise condition is subject to our assessment. The customer is responsible for all related shipping costs for returns and exchanges.
Please note that we do not accept Miss Mimi jewelry purchased from any authorized retailer.
To initiate a return or an exchange, please contact us at email@example.com with your order number. A sales representative will reach out to you with further information.
In the event that your order arrives damaged in any way, please email us as within 24 hours of reception at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com